Questions about payments

An incorrect amount has been debited, what should I do?

If the amount charged does not match your booking, we kindly ask you to contact the reservations department so that we can sort it out. You can do this by filling in the contact form. You can also contact us by phone on +31 (0)72 750 2000.

The amount on the confirmation is not correct, what should I do?

If the amount on the confirmation is different, it is best to contact the reservations department. You can do this by filling in the contact form. You can also contact us by telephone on +31 (0)72 750 2000.

I have already booked, but now you have a better offer. Will I get a discount?

Unfortunately, this is not possible. We offer deals at various times, including last minutes. To avoid disappointment, we try to communicate our offers as early as possible in the newsletter and on social media.

I cancelled after payment, when will I get a refund?

Depending on the availability of the required data, within 14 days.

Still have questions? You can use the online contact form to submit queries or additional information.

Is tourist tax included in the price?

All prices listed on our websites for overnight stays are exclusive of tourist tax and charges.

Why do room rates vary?

The price of a hotel room depends on several factors. One key factor is the season – as with most hotels, we work with low, mid, and high seasons. Rates are highest during the high season.

Which payment methods do you accept?

We accept: iDEAL, credit card (Maestro, MasterCard, Visa) and cash payment (card).